Privacy Policy

1) What personal data we collect

Depending on how you interact with our website, we may collect:

• Contact details you provide (name, email address, phone number);
• Information included in your message/request (for example, about your garden/landscape service needs);
• Details related to your request (date/time, pages viewed, and other technical usage data);
• If you contact us by phone or email, details necessary to process your inquiry.

We do not intentionally collect special categories of personal data unless you provide them voluntarily.

2) How we use personal data

We use personal data to:

• Respond to and process your contact/quote request and provide related services;
• Communicate with you about your inquiry, offer, or appointment;
• Handle customer support and complaints where applicable;
• Maintain website security and detect/mitigate fraud or technical issues.

3) Legal basis for processing

We process personal data on a lawful basis. For lead/contact submissions and other identifiers that relate to you, we typically rely on your consent and provide this notice as required by Ukrainian law: Закон України "Про захист персональних даних", Стаття 11.

If you submit a request, the information you provide is used to fulfill the purpose described above. If we place or access cookies/identifiers that can be linked to you, we will ensure you receive appropriate information and, where required, obtain consent in line with the same law: Закон України "Про захист персональних даних".

4) Cookies and similar technologies

We may use cookies and similar technologies to operate the website and, where applicable, to remember your preferences and improve functionality. Some identifiers may be personal data if they can be linked to you. Where required, consent will be managed in accordance with Ukrainian requirements.

5) Complaints and consumer rights (where applicable)

If our website is used to accept or process service requests for consumers in Ukraine, you can submit complaints and exercise consumer rights. We provide clear information on how we handle complaints and service-related issues in line with Ukrainian consumer protection rules: Закон України "Про захист прав споживачів".

6) Data retention

We keep personal data only for as long as needed for the purposes described in this Privacy Policy (for example, to respond to your request, manage follow-up, and handle complaints), and then we delete or anonymize it, unless a longer retention period is required or permitted by law.

7) Sharing with third parties

We may share personal data with:

• Service providers (data processors) that help us operate the website or manage communications;
• Professional advisors (for example, legal or accounting support) when necessary;
• Authorities when required by law.

We do not sell your personal data.

8) Your rights

You may have rights regarding your personal data, including access to your data, correction, and requesting deletion or restriction of processing in cases provided by law. If processing is based on consent, you can withdraw consent. To exercise your rights, use the contact details in the footer.

9) E-commerce and seller information

If your activities qualify our website as an e-commerce “sub’єкт електронної комерції” (for example, you accept orders/requests via the website), we provide identifying business information required by Ukrainian e-commerce rules, including the seller/performer status and details: Закон України "Про електронну комерцію", стаття 7 "Правовий статус продавця (виконавця, постачальника) товарів, робіт, послуг в електронній комерції".

10) Advertising, pricing, and accuracy

If we present pricing/tariffs for services in advertising to consumers in Ukraine, we ensure that the information is presented in compliance with Ukrainian advertising rules and avoids misleading statements: Закон України "Про рекламу", Стаття 8.

11) Ukrainian language notice

Because we target consumers in Ukraine via an internet resource, this page is provided for users in line with Ukrainian state language requirements: Закон України "Про забезпечення функціонування української мови як державної".